Commercial Mediation in New Zealand: Towards a Methodology for Measuring Success

Abstract

This paper attempts to propose a new direction for the empirical study of commercial mediation in New Zealand. Specifically, this paper proposes that a new methodology is required for the measurement of commercial mediation success in New Zealand. There has been a global trend towards the development of comprehensive empirical methods to assess and quantify mediation outcomes. New Zealand’s fledgling commercial mediation scholarship could benefit from an adapted replication of these studies. This paper provides a brief overview of commercial mediation in New Zealand and discusses the existing need for a better method of success measurement. This paper reviews existing empirical studies in the fields of commercial mediation and mediation outcome measurement.. This paper goes onto describe a possible methodology for measuring success. This methodology is based primarily on the identification of a range of individual facets of success and a mechanism for determining the relationship of those facets to the elements of commercial mediation. This paper concludes by outlining some next possible steps for the development of scholarship in this field.