A Post Implementation Review of the Success of an e-Government Portal Project

Abstract

The government of Mongolia wants to improve and expand e-Government initiatives. The Government believes that the introduction of e-Government can significantly: improve transparency and efficiency in administration; increase participation of citizens in the government decision-making process; improve national competitiveness; upgrade capacity of the national ICT infrastructure; enhance the quality of civil services (Sambuu, Tudevdagva, & Erdene, 2008). The use of information communication technology in the public sector requires a clear vision, to deliver open and transparent government, along with improved integrated information and service delivery. With democratic government only emerging in Mongolia in the past twenty years, there is little or no historical precedent for any type of e-Government projects, although foundations for the concept were laid in 2005, with the formation of the Information and Communication Technology Agency (ICTA), with its focus on ICT policy and project implementation. Measuring the performance of e-government initiatives in the country would be important for helping the government and public to understand what progress is being made with the development of those initiatives, and in explaining any obstacles to progress. This study focused on illustrating success factors of the e-government initiative in the country in the case of PMIS (Public Management Information System) in Mongolia. A government portal is one of the key priority e-government initiatives in every country to achieve its e-government goals, whereas the government of Mongolia started its own e-government portal in 1997. The IS Success Model (Delone & McLean, 1992) and the 3D Model of IS Success (Ballantine et al, 1996) were used to investigate the possible factors for the success of the PMIS portal initiative. Distance semi-structured interviews of five participants from public agencies were conducted. The result suggests a positive perception of ten success factors, which may help to increase the benefit and consequence of e-government uptake.